Terms and conditions
Welcome to MULTI COOK UK!
Please read the following terms and conditions carefully before placing an order.
1. General
1.1. These terms govern the use of our online store and the purchase of frozen goods through it.
1.2. By placing an order, you agree to these terms and conditions.
2. Products and Pricing
2.1. All prices are listed in [UAH/GBP] and include VAT (if applicable).
2.2. We reserve the right to change prices and product availability without prior notice.
2.3. Product images are for illustrative purposes and may slightly differ from actual items.
3. Delivery
3.1. Delivery is available within London and takes 1–3 business days.
3.2. The customer must ensure someone is available to receive the order, as frozen goods require immediate refrigeration.
3.3. If delivery fails due to customer-related issues (e.g., wrong address, absence), rescheduling or cancellation may occur.
4. Payment
4.1. We accept online payments or cash on delivery.
4.2. An order is considered confirmed only after payment is received (or confirmed for cash on delivery).
5. Returns and Exchanges
5.1. Frozen goods are non-returnable and non-exchangeable due to food safety regulations, except in cases of defects or incorrect items.
5.2. Claims must be reported within 24 hours of delivery.
6. Privacy
6.1. We respect your privacy. Personal data is used solely for order processing and is not shared with third parties.
7. Changes to Terms
7.1. We reserve the right to update these terms at any time. The latest version will always be available on our website.
Address
15 Leytonstone Road
E15 1JA London
Connect
🔹 Fast Delivery
We deliver orders within London in 1–3 business days. Our couriers maintain proper temperature control to ensure your frozen products arrive in perfect condition.
🔹 Customer Support
Have questions or special requests? Our customer support team is here to help — reach us by phone or email anytime.
Services
At MULTI COOK UK, we are committed to providing every customer with outstanding service. Our goal is to make your experience fast, convenient, and reliable, so you can enjoy high-quality frozen foods without any hassle.
🔹 Product Quality
We work with trusted suppliers to ensure top quality. All items are stored and transported in compliance with the cold chain standards.
🔹 Easy Ordering
Placing an order is simple — just a few clicks, confirmation, and we’ll take care of the rest.
🔹 Flexible Payment Options
Choose the payment method that suits you best — online or cash on delivery.